Server SV68 and MSSQL 2012 SV1 issue

Friday, January 31, 2020


Plesk Server SV68 and MSSQL 2012 SV1 are down because of disk failure on our Hyper-V cluster. We are working hard to recover service. Recovery is in good progress and we expect service to be restored an hour from now. Please open ticket with technial support if you have any question or need assistance.




Linux Hosting Nameserver IPs Update

Sunday, September 8, 2019


We have updated linux hosting nameserver IPs: ns1.premiumdns.net - 66.206.8.108 ns2.premiumdns.net - 23.92.68.116 No action is required on your end when you use our nameservers ns1.premiumdns.net and ns2.premiumdns.net. If you use private nameservers, please update your nameservers pointing to the IPs above. If you use third party dns service, you will need to configure domain dns record...

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PHP Error on Server SV52

Wednesday, August 28, 2019


Cpanel run some update overnight and reset php on hosting accounts to native php (which is wrong php). If you see internal server error on website, please log in cpanel and configure new php suitable for your website (5.6 / 7.0 / 7.1 / 7.2). The tool in cpanel is called Select PHP version. Please open a support ticket if you need assistance.




Cpanel Servers Update

Monday, August 12, 2019


Dear our valued customers, Cpanel recently announce change to their licence structure from license per server (about $25/month) to license per hosting account ($0.20 per account). https://cpanel.net/pricing/ Cpanel license price change increases cost of hosting service a few hundreds percents. License fee alone for 50 hosting accounts is $10/month. We decide to discontinue Singapore Cpanel...

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PHP 7.0 on Windows servers with WebsitePanel

Thursday, July 25, 2019


We will start upgrading PHP from 5.6 to 7.0 on old Windows servers with WebsitePanel. We do not upgrade to latest 7.2 because 7.0 still supports some deprecated features that many legacy php scripts still rely on when PHP 7.2 completely stops supporting those deprecated features. If you experience any issue with your php website, please open ticket with technical support. Thank you.

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SV63 Migration

Tuesday, June 18, 2019


Cpanel server SV63 has been migrated to new server with better hardware and latest Linux Cpanel software Old server has issues with outdated cpanel that we could not upgrade due to Linux Centos 6.x. New server runs Linux Centos 7.6 and latest CPanel v80 New server IP is 216.158.93.163 If your domains use default server dns ns1.premiumdns.net ns2.premiumdns.net, domains will be propagated to new...

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Windows Update Issues

Tuesday, April 23, 2019


We have a few Windows servers having problem booting up after installing Windows update. We are working to resolve the problem.




Cpanel Server SV63 Outage

Monday, July 16, 2018


Cpanel Server SV63 experiences a brief outage due to Linux kernel hang issue. Service is back online after server is restarted. We will continue monitoring the server in the next 24 hours.




Singapore DC has network issue because of router problem

Sunday, June 17, 2018


Servers at Singapore DC have intermittent access problem because router device has service fault. Issue is still ongoing and is currently being looked into. Network engineers are reviewing system logs and contacting the hardware vendor for guidance as to root cause and whether further remedial work is required. Service was restored at 06/17/2018 23:58




Cpanel Server 184.154.153.18 up and running

Thursday, May 31, 2018


Cpanel Server 184.154.153.18 is up and running. We are able to recover data from failing hard drive successfully. Please contact support if you need assistance.





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