Thursday, May 21, 2020
We experienced a problem with storage on one of our Hyper-V clusters. The problem affected multiple servers. Data recovery process is almost completed. Service is expected to be fully recovered with no data loss within an hour. We apologize for any inconveniences this has caused.
Friday, January 31, 2020
Plesk Server SV68 and MSSQL 2012 SV1 are down because of disk failure on our Hyper-V cluster. We are working hard to recover service. Recovery is in good progress and we expect service to be restored an hour from now. Please open ticket with technial support if you have any question or need assistance.
Sunday, September 8, 2019
We have updated linux hosting nameserver IPs: ns1.premiumdns.net - 188.8.131.52 ns2.premiumdns.net - 184.108.40.206 No action is required on your end when you use our nameservers ns1.premiumdns.net and ns2.premiumdns.net. If you use private nameservers, please update your nameservers pointing to the IPs above. If you use third party dns service, you will need to configure domain dns record...
Wednesday, August 28, 2019
Cpanel run some update overnight and reset php on hosting accounts to native php (which is wrong php). If you see internal server error on website, please log in cpanel and configure new php suitable for your website (5.6 / 7.0 / 7.1 / 7.2). The tool in cpanel is called Select PHP version. Please open a support ticket if you need assistance.
Monday, August 12, 2019
Dear our valued customers, Cpanel recently announce change to their licence structure from license per server (about $25/month) to license per hosting account ($0.20 per account). https://cpanel.net/pricing/ Cpanel license price change increases cost of hosting service a few hundreds percents. License fee alone for 50 hosting accounts is $10/month. We decide to discontinue Singapore Cpanel...
Thursday, July 25, 2019
We will start upgrading PHP from 5.6 to 7.0 on old Windows servers with WebsitePanel. We do not upgrade to latest 7.2 because 7.0 still supports some deprecated features that many legacy php scripts still rely on when PHP 7.2 completely stops supporting those deprecated features. If you experience any issue with your php website, please open ticket with technical support. Thank you.
Tuesday, June 18, 2019
Cpanel server SV63 has been migrated to new server with better hardware and latest Linux Cpanel software Old server has issues with outdated cpanel that we could not upgrade due to Linux Centos 6.x. New server runs Linux Centos 7.6 and latest CPanel v80 New server IP is 220.127.116.11 If your domains use default server dns ns1.premiumdns.net ns2.premiumdns.net, domains will be propagated to new...
Tuesday, April 23, 2019
We have a few Windows servers having problem booting up after installing Windows update. We are working to resolve the problem.
Monday, July 16, 2018
Cpanel Server SV63 experiences a brief outage due to Linux kernel hang issue. Service is back online after server is restarted. We will continue monitoring the server in the next 24 hours.
Sunday, June 17, 2018
Servers at Singapore DC have intermittent access problem because router device has service fault. Issue is still ongoing and is currently being looked into. Network engineers are reviewing system logs and contacting the hardware vendor for guidance as to root cause and whether further remedial work is required. Service was restored at 06/17/2018 23:58