Saturday, October 24, 2020
We are running upgrade on Singapore Server Cluster. Update 10/25/2020 05:52 Server cluster upgrade is completed successfully.
Thursday, September 3, 2020
Dear Customers, We experienced outage on 01 September 2020 on our main Hyper-V cluster affecting some hosting services. A few systems failed around the same time causing extended outage. At first, we tried to restart service on the main server cluster. That did not work as planned so we attempted to migrate servers to a second Hyper-V cluster. The second cluster was working fine but it...
Monday, June 15, 2020
Due to Hyper-V cluster upgrade, we have migrated mail server Mail11 to new cluster. You do not need to do anything if you use our dns service including private nameservers. If you use third party dns, please update your mail record to CNAME of mail11.premiumwebserver.com
Monday, June 8, 2020
Due to Hyper-V cluster upgrade, we have migrated server SV58 to new cluster. Server SV58 has been assigned new IP 188.8.131.52. Nameservers IP: ns581.premiumdns.net 184.108.40.206 ns582.premiumdns.net 220.127.116.11 Website configuration and dns records are updated automatically to new IP. You do not need to do anything if you use server default dns. If you use private namesesrvers or third...
Thursday, May 21, 2020
We experienced a problem with storage on one of our Hyper-V clusters. The problem affected multiple servers. Data recovery process is almost completed. Service is expected to be fully recovered with no data loss within an hour. We apologize for any inconveniences this has caused.
Friday, January 31, 2020
Plesk Server SV68 and MSSQL 2012 SV1 are down because of disk failure on our Hyper-V cluster. We are working hard to recover service. Recovery is in good progress and we expect service to be restored an hour from now. Please open ticket with technial support if you have any question or need assistance.
Sunday, September 8, 2019
We have updated linux hosting nameserver IPs: ns1.premiumdns.net - 18.104.22.168 ns2.premiumdns.net - 22.214.171.124 No action is required on your end when you use our nameservers ns1.premiumdns.net and ns2.premiumdns.net. If you use private nameservers, please update your nameservers pointing to the IPs above. If you use third party dns service, you will need to configure domain dns record...
Wednesday, August 28, 2019
Cpanel run some update overnight and reset php on hosting accounts to native php (which is wrong php). If you see internal server error on website, please log in cpanel and configure new php suitable for your website (5.6 / 7.0 / 7.1 / 7.2). The tool in cpanel is called Select PHP version. Please open a support ticket if you need assistance.
Monday, August 12, 2019
Dear our valued customers, Cpanel recently announce change to their licence structure from license per server (about $25/month) to license per hosting account ($0.20 per account). https://cpanel.net/pricing/ Cpanel license price change increases cost of hosting service a few hundreds percents. License fee alone for 50 hosting accounts is $10/month. We decide to discontinue Singapore Cpanel...
Thursday, July 25, 2019
We will start upgrading PHP from 5.6 to 7.0 on old Windows servers with WebsitePanel. We do not upgrade to latest 7.2 because 7.0 still supports some deprecated features that many legacy php scripts still rely on when PHP 7.2 completely stops supporting those deprecated features. If you experience any issue with your php website, please open ticket with technical support. Thank you.