Friday, April 27, 2018
We experience outage in UK servers cluster due to network storage problem. We are migrating data to a different cluster. This will be done in a few hours.
Thursday, January 4, 2018
We accept Bitcoin for invoice payment and add fund to account. Please contact Sales to arrange BTC transfer.
Monday, October 30, 2017
Server SV57 220.127.116.11 experienced massive DDOS attack. Data center null routed the server to protect network. The null route is expected to be lifted in 18 hours. If you know any site that you recently added that could attract ddos attack, please notify us so we can investigate and request data center to remove null route early. We apologize for inconveniences this has caused.
Friday, August 5, 2016
SSL Certificate for client area has been renewed today. Customers can check service details and pay renew invoice in client area.
Monday, April 11, 2016
Server SV15 experienced repeated DDOS attacks in the last few days. Level of support from data center is quite limited when DDOS happens. As a result, we decide to migrate server to new data center with better infrastructure and network support. New server IP 18.104.22.168 Nameservers IP ns16.premiumdns.net 22.214.171.124 ns17.premiumdns.net 126.96.36.199 If you do not use nameservers...
Sunday, December 20, 2015
Dear Valued Customers, We experienced heavy DDOS attack in the last few hours which caused outage to several servers on same network subnet including server hosting our website. The problem has now been resolved after adding new hardware firewall to block malicious traffic. Please open a support ticket if you have problem accessing your website or server. We sincerely apologize for any...
Saturday, November 28, 2015
Server 188.8.131.52 is down because of corrupted file system. The server cannot boot Windows. We are working to resolve the problem. This is a serious problem. Unfortunately there is no ETA when when the problem can be fixed. The server may need to have Windows re-installed and restore data from backup. Thank you for your patience.
Monday, July 27, 2015
Server SV52 has had problems with files system check error and rebooting issue. Data center technician team are working tirelessly to restore service.
Tuesday, December 30, 2014
Hello, PremiumReseller Team wishes you and your family a Happy Holiday Season and a Prosperous New Year. The year 2014 has been a fantastic year for us and we would like to thank you for using our service. In 2014 we have expanded with new data center partners in London and Singapore. Our servers infrastructure was successfully upgraded to latest Hyper-V 2012 and SSD drives to provide the...
Tuesday, November 25, 2014
Shared server SV2 Mail2 SV65 experiences outage since 9AM EST 25th November due to extremely slow IO on Raid Storage device. Upon investigation we find that one HDD on the Raid storage failed. We promptly replace the failed HDD and RAID starts rebuilding. More problem occurs when Raid controller reports drive timeout on new HDD and keeps restarting rebuilding process in the last 8 hours. There...